Warranty & Returns
RETURN ASSISTANCE RMA (Retailers Only)
To return an item, please FILL OUT THIS FORM and email it back to us (firstname.lastname@example.org) or for additional assistance call us toll free at 1-866-529-4345.
Once we receive this form we will automatically send you a RMA Credit Memo statement/Number. This Credit Memo statement/Number will be used to issue you a refund or credit your account.
Cables and Chargers: Our Famous LIFETIME WARRANTY (Please read details below)
Tempered Glass: One year Warranty
Casing: One Year Warranty
Repair Parts (Smartphones & Tablets): Please see below
Mobile Phones (SKY): The end consumer has a 14 month warranty. The end consumer has a direct toll free CANADIAN company that will honor warranties. The Direct toll free number is: 1-866-733-3130. This toll free number is on all Mobilie Device Boxes clearly indicated.
ORBIT: Limited one year warranty
HButler: Limited one year warranty
LIFETIME WARRANTY (WOW!)
Our famous LIFETIME WARRANTY on chargers and cables works as follows:
For the first year after purchase, the end consumer has 2 options to return the product:
1/ Go to the store He/She purchased the item and get a replacement or refund from the Retailer. The Retailer then FILL OUT THIS FORM and sends it back to us via email (email@example.com) and gets a Credit Memo Statement from National Mobilite. This RMA Credit Memo statement will be used to issue (Retailer) a refund or credit on account.
2/ The end consumer can contact us directly via: email: info@nationalmobilite or phone: 514-846-1818 or toll free: 1-866-529-4345 National Mobilite will replace the product.
CONSUMER OVER ONE YEAR AFTER PURCHASE:
The customer (end consumer) must fill out this CUSTOMER FORM and follow the easy steps in returning and replacing his product.
At National Mobilite, our priority is to make certain of your 100% satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to National Mobilite within 30 calendar days of receipt of item(s). Claims for damaged or missing items must be received within 30 days of receipt of merchandise. All return items must be in new and unused condition, in original packaging, and be accompanied with a return authorization number.
EXCHANGE AND REFUNDS
You have the option of receiving a refund for the full amount of the original purchase price or exchanging the item(s). Refunds on returned items will be issued in the matching payment form as tendered at the time of purchase, excluding freight charges. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.
Please carefully read conditions below. If conditions are not met, National Mobilite reserves the right to refuse the return or to charge a restocking fee of 20%. Please note that National Mobilite does not permit the return of or offer refunds for the following products: (1) Product that is custom configured to your specifications, including personalized products and (2) Product purchased from a 3rd party retail partner.
HOW TO RETURN AN ITEM
In most cases we do not need the retailer to return the defective products back to us, we really work on a trust basis with our customers. Unless otherwise advised and for whatever reason we deem necessary for retailer to return an item you'll need to fill out the form above in the Return Assistance RMA (Retailers ONLY) section to obtain a Credit Memo statement/number. National Mobilite will not accept returns without prior authorization form filled out. If you have problems or questions, call our Technical Support number at 1-866-529-4345, or email us at info@NationalMobilite.com
- Place the original package into a shipping carton.
- Include the invoice and the reason for the return. If faulty, please specify the defect.
- Please do not place stickers or shipping labels on the original manufacturer's package.
- The Credit Memo Number number must be clearly written on the outer box. If you received an emailed label from National Mobilite, please print the label and tape it to the carton.
- Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We cannot accept C.O.D. deliveries and are not responsible for lost or damaged packages.
- Please allow 2-3 days from date we received the package for us to process your return.
- All return shipping charges must be prepaid.
Send pre-authorized returns to:
NATIONAL MOBILITE Inc.
Saint-Laurent, QC, Canada
Head Office: 514-846-1818
Toll Free: 1-866-529-4345
All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, documentation, and accessories. The value of any missing items will be deducted from the credit amount of a return. For exchanges, we will exchange only what the customer returns.
- Faulty items may be repaired or exchanged at our discretion for the equivalent model.
- Any merchandise missing the original Universal Product Code (UPC) cannot be returned.
NOTE: National Mobilite recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to National Mobilite or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Non-functioning (NF) Product: Failure Out of the Box
A National Mobilite-branded hardware product is considered NF if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is NF, please call National Mobilite Technical Support at 1-866-529-4345 within 10 calendar days of the invoice date. This NF policy applies only to National Mobilite-branded hardware products currently offered at the National Mobilite Online Store. As new products are offered, National Mobilite reserves the right to determine whether or not this policy applies. National Mobilite Technical Support will determine whether the product is NF and offer you the following options:
- Replacement: National Mobilite, at its expense, will ship another of the same product. National Mobilite Technical Support will arrange for replacement and the NF product's return.
- If National Mobilite Technical Support determines that a returned product is not NF, National Mobilite will apply National Mobilite's standard product warranty to the product. Further, if National Mobilite determines that you have misrepresented a returned product's condition and that the product is not NF, National Mobilite may impose up to a $30 handling fee.
If you're an APO/FPO customer and you're outside the domestic delivery area, the standard National Mobilite Return and Refund Policy applies - with the exception that you're responsible for shipping the product back to a state-side return address, plus handling, customs, and inventory liability. Since you're responsible for the safe delivery of any product you're returning to mophie, we recommend that you insure it against loss.
If you discover what you believe is a product defect for any National Mobilite-branded product, please contact National Mobilite Technical Support at 1-866-529-4345. If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. (See the Product Warranty section here for specific information about National Mobilite's product warranties.
Retail partner purchases
Every genuine National Mobilite product bought from NationalMobilite.com or an authorized 3rd party retail partner is authorized for replacement due to warranty issues, however, we do not off returns or refunds on products bought from other 3rd party retailers. Please contact their customer support for more information.
REPAIR PARTS (SMARTPHONE & TABLET) WARRANTY
All our spare parts come with a base warranty. Our warranty terms are as follows:
- Screens & Display Assemblies: 6 Months From Invoice Date
- Flex Cables: 3 Months from Invoice Date
- Small Parts (Speakers, Microphones, Charge Ports, And Buttons): 3 Months From Invoice Date
- Batteries: 3 Months from invoice date.
We require all faulty parts to be sent back to our address before replacement parts can be shipped out. If you require the replacement part quicker, we can bill you for a replacement part and refund your card once the faulty part has been returned. Please note that we cannot refund postage costs, and any postage costs to return items back to us are paid by the customer. Please also note that all returns are stock depending and we reserve the right to offer a refund for the item instead of replacement.
Our warranty is limited to component failure. Our standard warranty covers the purchased component and does not include shipping, loss of use, loss of data, or any other incidental losses. www.GoCell.ca is not responsible for any damage to your device due to improper installation or things like drops, water spills and other kinds of accidental damage.
When returning warranty parts, please be aware that www.GoCell.ca now uses an identification mark on its components. This will be in the form of an ink stamp.
All warranty returns MUST be clearly labelled with the RA number provided after filling out our RA form; we regret to inform that any packages sent without this cannot be processed. You will be asked to complete this process before we are able to process your return.
Please ensure your email address is correct when filling out the RA form as your number will be emailed to you immediately after submitting the online form. If you do not receive this email please check your spam filter or junk email folder. Please email firstname.lastname@example.org with any questions or issues you may have.
Items will only be replaced under warranty if they are returned in the same state that they were sent. All returns must be in its original condition (including stickers on LCD and screen) otherwise the warranty on the part will be void . Any scratches, cracks, dints or other damage that is no fault of ours will void the warranty. We reserve the right to refuse warranty on any items displaying any physical damage at our discretion.
We recommend packing faulty items carefully and sending them back using a traceable source of delivery as we take no responsibility for items lost or damaged in the post.
Please send all warranty items back to:
Attn: GOCELL WARRANTY
RA # .........
Saint-Laurent, QC, Canada